Two months ago, just before Dreamforce ’16, we shared with you a powerful SMS application called HeyWire. With all the news about new Salesforce acquisitions (9 so far in 2016, if my count is right), we missed that Salesforce bought HeyWire just before that post. At Dreamforce, Salesforce announced that HeyWire is now LiveMessage, and it’s getting some awesome new features.
LiveMessage is currently in beta, and is set to hit full release this winter. On top of the already powerful SMS integration, LiveMessage will also include integrations with Facebook Messenger and other chat tools, allowing businesses to connect with customers wherever they’re already chatting. What’s more, it is fully integrated with the Lightning Console, Sales and Marketing ready, and powered by Salesforce Einstein, making this tool a must for every business! Watch the demo below and keep an eye out for more in the coming months!
-Jared and the Salesforce Guys