App of the Week – Watson Discovery for Salesforce
Remember back when IBM’s Watson became the champion of Jeopardy! Sure, it almost seems unfair to pit humans against data storage machines, but we did it anyway. Now, Watson has moved beyond trivia and is working to make our businesses faster, and smarter. Designed for Service Cloud users, Watson Discovery for Salesforce proactively identifies case resolving content and improves search results through continuous relevancy training, powered by machine learning.
Watson Discovery for Salesforce is designed to give your agents the information they need to resolve customer cases quickly and efficiently, no matter where it lives, right from within the Salesforce Service Cloud
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.