Two months ago, just before Dreamforce ’16, we shared with you a powerful SMS application called HeyWire. With all the news about new Salesforce acquisitions (9 so far in 2016, if my count is right), we missed that Salesforce bought HeyWire just before that post. At Dreamforce, Salesforce announced that HeyWire is now LiveMessage, and it’s getting some awesome new features.
LiveMessage is currently in beta, and is set to hit full release this winter. On top of the already powerful SMS integration, LiveMessage will also include integrations with Facebook Messenger and other chat tools, allowing businesses to connect with customers wherever they’re already chatting. What’s more, it is fully integrated with the Lightning Console, Sales and Marketing ready, and powered by Salesforce Einstein, making this tool a must for every business! Watch the demo below and keep an eye out for more in the coming months!
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
I don’t know about you, but more and more of my life these days is spent on my smartphone. Sure, there’s social media, selfies, cats, and calls with my mom. But there’s also work email, office instant messaging, the work line VoIP app, Salesforce1, and more. Honestly, half of this post was written on my phone! And the quickest, least invasive, most effective way to reach me on a daily basis: text messages. I’m not alone. Texting is the most common cellphone activity, texts are more often read and responded to than email, and are used by more people than actual phone calls. So, if you want to reach your customers, you should be looking towards SMS, and I’ve got an app that you should definitely check out!
SMS text chat, campaigns and automated workflows for customer service and sales, seamlessly integrated with Service Cloud. HeyWire LiveText Agent enables your call center for customer texting via existing 1-800 or landline business phone numbers.
HeyWire is one of the best SMS applications I’ve seen on the AppExchange, and is very much worth a look. Check it out today!
CEO of CloudMyBiz Salesforce CRM consulting services with a deep knowledge in the lending industry. Taking keen interest in the project management side of operations, playing a vital role in the 31% YOY company growth. Strategic leader, mastering the ability to problem solve at every level of the business, providing effective solutions for clients.
