If your team uses the Salesforce Service Cloud to manage internal or client support requests, you know how easy it is to receive, manage, and resolve challenging issues in record time. But with the ease of creating Cases through email and portal, duplicates can become a serious problem and slow the process of closing tickets. […]
If your company has a strong Social Media presence, you no doubt will be getting compliments (and sometimes complaints) about your business on Twitter, Facebook, and elsewhere. Meanwhile, your statuses and pictures and blog posts are probably making their rounds and shedding light on countless potential new leads. Adding all those cases and leads to […]
