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App of the Week, Blog

App of the Week – Watson Discovery for Salesforce

Remember back when IBM’s Watson became the champion of Jeopardy! Sure, it almost seems unfair to pit humans against data storage machines, but we did it anyway. Now, Watson has moved beyond trivia and is working to make our businesses faster, and smarter. Designed for Service Cloud users, Watson Discovery for Salesforce proactively identifies case resolving content and improves search results through continuous relevancy training, powered by machine learning. 

Watson Discovery for Salesforce is designed to give your agents the information they need to resolve customer cases quickly and efficiently, no matter where it lives, right from within the Salesforce Service Cloud

Check it out here!

 

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